For immediate assistance, check out the Xfinity Assistant. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. There appears to be no other way to contact comcast/xfinity. I have a downed wire in the middle of the street. Comcast Xfinity Outage Map. Don't touch anything or anyone in contact with a downed power line. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Choose the option that best describes your situation. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. We truly appreciate you taking the time to reach out to let us know about a downed wire. Click the "New message" (pencil and paper) icon, 3. Let us know. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. Reddit and its partners use cookies and similar technologies to provide you with a better experience. How do you fix an exposed wire without electrical tape? That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. It's infuriating. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. How does cable internet get to your house? Our team can help get that line raised. With our new Xfinity support chat, you do not need to input the name of a person. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . A: Cable and phone wires dont carry current, so its safe to remove them. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. Create an account to follow your favorite communities and start taking part in conversations. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Click the Check for Issues button. Here is a list of frequently requested telephone numbers: Cable. How to Report an Issue Online Visit xfinity.com/xfinityassistant. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). I have a downed line in my front yard. We ask for direct messages because we can't post personal information in public. No worries, Our team can definitely help right here! if the line is damaged, to reconnect service they'd probably be running a new line anyways. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. Report or View Outages; Other Contacts; General, Business, Landlord, . Connectivity and managing Your Comcast Business network. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. They have been hanging very low for over a year. A tree in my back yard has two large branches resting on the phone/TV cables. Hello there! The only option appears to the the Xfinity Assistant bot, which asks me to sign in. An official employee, such as myself or whoever is first available, will respond. Whenever there is an outage, your first step is to report it via email or twitter. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. Then, to let us know why you're calling, say Line is down.. I have followed these instructions and sent the private message on 6/1/21. Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. Report it online using Xfinity Assistant. Usually 911 dispatch has unlisted numbers for utilities. Contact Us | Comcast Business Support Asking on behalf of my place of business. A recent storm brought down a tree which took down one of the above ground cables by my house. New comments cannot be posted and votes cannot be cast. Press Enter to send it. Call 800.288.2020 . How to Reach a Real Person at Comcast/Xfinity. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? The tree and the cable are both on the grass verge next to my property. I will post again here when/if I receive a reply or action is taken. Thank you so much for contacting our Xfinity Support Team over Reddit. Yes, Comcast will come to your house to install the cable lines and equipment to your home. Call 800.288.2020 and select Repair. View the Xfinity outage map and find out when an area will be back online. Archived post. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. I am an Official Xfinity Employee. I am a bot, and this action was performed automatically. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. Our team can assist with getting those downed wires raised. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? Call BGE at 1-877-778-2222 to report any downed electrical lines. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages Find an Xfinity Location Check the status and hours of locations near you. Comcast landlines are being used by homes and businesses alike. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. I don't have AT&T, or a landline. Hello @user_300363 and thank you! Type your message in the text area near the bottom of the window. 70% of power outages are caused by major weather. If you receive overhead electric service, your electric system con- sists of the following: 1. This post was marked as solved. Report A Downed Line. How to report a downed wire if I'm not a customer? Then, call PG&E at 1-800-743-5000. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Stay at least 10 feet away from the wire and secure the area to keep others away, too. How do I get Comcast to come deal with this? Do what's best for your business. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. How do I know if my home is wired for Comcast? We have made changes to keep employees safe so response and call times may be longer than usual. To qualify for the credit, customers must: 1. Stay at least 35ft away from any downed wires during cleanup and other activities. came out and verified that it isn't live. If the center conductor of the cable is solid copper, it carries it quite well. Performance & security by Cloudflare. Create an account to follow your favorite communities and start taking part in conversations. Include the words "Firewall Investigation" in the subject line. Please call this number (855) 307-4896 to set up your service. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. -ATTU-verseCare. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! In the 'To' line, type "Xfinity Support" there. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. An official employee, such as myself or whoever is first available, will respond. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. You aren't allowed to. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. For more information, please see our 1. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Like. We have all the tools to help with your cable line and make sure it gets taken care of. Tips in case of an outage What if my power is out? I really appreciate you being a member of the Comcast Family! Thanks! A drop-down list appears. It's a hazard to pedestrians and vehicles! Never touch a downed overhead electrical line. Select Restart Modem to begin troubleshooting. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Reddit and its partners use cookies and similar technologies to provide you with a better experience. 7 years ago. This website is using a security service to protect itself from online attacks. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. Sky News is a British free-to-air television news channel and organisation. I called but only received voice mail. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. Click Continue. Click Continue. You may have to enter a lot of personal information to get connected, including your ZIP code. STAY AWAY from downed power lines. Who is responsible for cable line from pole to house? Thank you for bringing this issue to our attention. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. The ground around your car may be energized. DO NOT TOUCH downed lines or anything they are touching. We've had a downed wire touching our building for about two months at this point. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. If the IP address resides on the Comcast network. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Downed Power Line. For your safety, do not touch or move the downed line. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! The action you just performed triggered the security solution. For immediate assistance, check out the Xfinity Assistant. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Massive outages do occur because of problems such as storms, floods etc. Where or how can I report this? God forbid this huge company actually provide a phone number where you could talk to someone. Call us anytime at. Hi, @user_af7a95. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). How do I report an above ground cable down? Cookie Notice To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Say "No account." Heads up: Extreme weather or other factors can bring down lines, including electrical lines. If you smell natural gas or see downed power lines please do NOT use this page. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Id give them a ring. Responsible . Store Locator Status Center Check for outages and troubleshoot your services. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. Make the report to that person.. I am at a loss. Click to reveal Please contact the moderators of this subreddit if you have any questions or concerns. Do not send the firewall logs as an attachment. Jul 2007 - Sep 20169 years 3 months. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. Stay put and call 911. Companies respond better when others are watching. Thank you for reaching out to our forums community, its great we can connect this way! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Genius. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. Where on your property are the lines down on and would you consider them a safety hazard as of now? Sound the horn, roll down your window and call for help. If you have questions about your services, we're here to answer them. Press question mark to learn the rest of the keyboard shortcuts. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. By selecting Accept all, you consent to our use of Cookies. Our community is your official source on Reddit for help with Xfinity services. In the top right corner, you'll see a little chat icon near the bell icon. Question: Does Comcast Hve To Repair A Cut Cable Line. Thank you for reaching out to the Digital Care Team. My electric company has been out already and have told me that it is Comcast's issue. Type your message in the text area near the bottom of the window 5. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Please send us a PM with your first and last name, as well as house numbers to your service address. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). Report it as a hazard to your local PD, maybe they have a better contact. ASA, ABA, Adherence). Thanks. Warn others to stay away. It's in front of my yard, and it goes across the street. ET. How to Report an Issue Online Visit xfinity.com/xfinityassistant. Let us know. I do apologize once again for the delay on our end and sincerely appreciate all your patience! It's not the power line and I don't think it's the regular cable either because there's no service outage. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? Press Enter to send it. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. This website wants shut Let us give you a call as soon as an agent is available. If you are experiencing problems with Comcast Xfinity, please submit a report below. Just select Xfinity support and you will be able to speak with the next available specialist. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. You can also request a call at a time that fits your schedule. If youve got a free afternoon, you can run the cable yourself and save some money. A coaxial cable is capable of carrying current. If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. Should you experience further issues, please create a new post. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. Contact Customer Service at (800) 391-3000. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Write your 17-digit account number on the "For" line of your check or money order. Its important that you dont exit the vehicle unless youre in imminent danger. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. Youve reached the best place and perfect person to help with virtually all of your account needs! Hope this helps you out. The channel and its live streaming world news is available . Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. For immediate assistance, check out the Xfinity Assistant. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. Your IP: We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. It may be used in setting the FCC's priorities for regulating companies like Comcast.

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