14-07-2019 Policies vary between broadband providers. 19-12-2022 Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. 09-07-2019 23-04-2021 iPad is working ok. Are there really just two of us having this problem? By coincidence(? It is very annoying, I hope you guys reach me out soon. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. A workaround would be to use another SMTP - for example gmail if you have a google account. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on They forecast a response within 72 hours. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. 26-08-2021 Thanks I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. I can send & receive on my work email account using the Outlook app. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! Delays in Emails being delivered can arise from a multitude of reasons. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. If you're having problems, try logging in to webmail. 2 users liked/thanked this post: 15h27, on A warm welcome to the forums. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. If yes, we recommend that you check if the issue persists while on safe mode. This amount is subject to change until you make payment. Looks like no ones replied in a while. Your post does not go to BT. Any ideas? Can send emails fine from any other account. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. 18h40. Re: Emails from btinternet.com addresses not received. Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. I have deleted the app and reinstalled it. 23-04-2021 After 6 mos., if selected you will be billed $10.99/mo. I have a group of 14 people set up under Outlook 365. Does anyone have any other suggestions please?? Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. 19-12-2022 This isn't just a small delay. Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. 14h56, on on Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. to know I'm not alone. Ive also tried not using advanced settings at all with exactly the same results as described above. If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. 15h22, on 14h17, on They also sent a test email from a PC using an outlook client and that didn't come through either. This is exactly the same as my issue - with the 993 / 465 too. 10-07-2019 Oops. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. What do I have to change to make my emails send? Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. All postings and use of the content on this site are subject to the. 15h04. Although port 587 will usually work, port 465 is the recommended port. The whole ISP domain is blocked. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. only. Switching email address if you have never done so before can feel like a daunting task. Neither of these has solved my problem. Gmail and Outlook are two of the most popular. If everything works fine in webmail, you may need to check your program settings. I anybody else having this problem. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. Copyright 1995-2023 eBay Inc. All Rights Reserved. Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. 10h59. 23-04-2021 Any ideas? What can be done to fix this problem please? Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. Refunds. BT L1 agent wasn't able to resolve and it has been passed to their email support team. It's reassuring not to be alone. on In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. This amount is subject to change until you make payment. 9h25 on I've got a "failed delivery message". Log out of your email account then, Using an email program? No disrespect intended as your advice is probably based on years of experience of BTs service! I cannot send even the simplest of messages this morning. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. We do not allow any commercial relationship to affect our editorial independence. I have the exact same problem. If not, how do we get a moderator involved? Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. Problems with email. A forum where Apple customers help each other with their products. Thanks for your reply, Townman and thanks to Anne too. Emails from btinternet.com addresses not received. I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. Sorry but how do I PM you, and what details do you need? 15h31. 14-07-2019 Maybe that's the issue, although there has been no problem up until yesterday. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. To start the conversation again, simply any proposed solutions on the community forums. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. Rachel Rickard Straus, Financial Mail On Sunday Thanks for the super fast analysis and reply. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! All other emails to other systems have no issues. Some links in this article may be affiliate links. In my view, the Postmaster group are doing it the wrong way round. Thank you anyway. It's not just that there has been a delay. I can't afford the risk.'. 21h18, I have got my email working again. You can usually find the option to redirect in the inbox settings of your old email account. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. 3) Import all of your contacts from your old account to your new one. 26-08-2021 Email headers can be found by looking at the email item's properties. 17h33. Why? on Tried on various devices with same result. 14-07-2019 20h33 - We do not send parcels to PO BOX addresses. The worrying thing is I don't know how many other emails I'm not receiving. I know that I haven't received most of the emails sent from btinternet.com addresses at all. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. The accounts work on BT Webmail, both to receive and send. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. Hopefully, we can get this resolved quickly. With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. Can I move my BT Email address to another account? I installed the outlook App on my iPad and it works perfectly I'm afraid. I can receive emails. This amount is subject to change until you make payment. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Go through and update your details for each one with your new email address. I feel there is something going between Google and Apple. on This started suddenly about 5 or 6 weeks ago. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. The account I am using is Gmail (the google mail). The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. Email: timforrester@btinternet.com. As soon as I removed that link all was well again. Here are some answers to help you. I can send & receive the bt emails using the Samsung mail app. This morning I clicked on the email icon on my phone and was again asked to login. They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. About 4 days letter I get a reply saying the message could not be delivered. I changed "Authentication" to "Password" and clicked on "Save". Various errors messages. Page 1 of 2 1 2 Last Virgin Media says email accounts are only available to current customers. on 14h00, on BT are blocking the complete domain which the sender is sending from. BT need to deal with this at a high level, NOT an individual user's account. You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. 23-04-2021 This is going to need looking at by their email support team. We repeated the test and the same thing happened. 26-08-2021 If I changed my email address I would be bound to lose something important. I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter . You can send and receive messages, but not actively manage the account. Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. 1) Set up an email address with a free service. 6h00. If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. 25-08-2021 The article below can help if you do not have any other user account to test with. Thanks for the suggestion. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. 16:52 EST 04 Mar 2023. You can send and receive messages, but not actively manage the account. It's very annoying and slightly weird. We appreciate you reaching out to us about Mail. Sky allows former customers to keep their email account free of charge and indefinitely. From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. 26-08-2021 Go back to: Email help. 26-08-2021 Below is an article to help guide you through the process. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. Examination of the message heads of the delayed emails might be informative. 8h29. 19-12-2022 I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. PaddyB. I have a recent problem with my email service. I cannot find an obvious way of asking bt about this! I've rebooted twice and reinstalled Office 365 without success. So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. 13h18. on Announcements, Guides & Community Updates. We always endeavour to grade correctly and. 'All of my contacts have it. Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. Unfortunately, it did not work. I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. Accounts that are inactive for six months . That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and I have tried sending individual messages and simple test messages but nothing works. The problem is also affected by the addressee. This site contains user submitted content, comments and opinions and is for informational purposes This has made me want to look a bit further and so I found the Community. So it seems to be something between Android and BT Mail. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I know it exists because I can pick it up on ios and via BT Webmail. Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on Surface mail is also available; please e-mail us for . To start viewing messages, select the forum that you want to visit from the selection below. on I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. Surely other services would similarly suffer. Has anyone experienced this problem. Can you please hold the power button on the phone and iPad until you see a menu and choose power off. One of the mails having been sent as long ago as April 4th. We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. This was a pain, but I went along with it or else I couldnt use email. There'll likely be four of these, two from BT servers and two from Plusnet servers. Will post any update that I get. 15h24. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. 10-07-2019 I have exactly the same problem and would love to get a solution. And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. Though any rejection on our side should be returned back to the sender as a bounce. 4) Send an email to your main contacts to let them know your new email address. All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. Many customers find the BT community forum is a great way of getting help. None of the posts I have seen are the same as my problem however. Last Thursday, I stopped receiving email from my @btinternet.com account. It seems that I can only send messages to my iCloud account from the iMac. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. on I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. We have received reports that emails to btinternet.com email addresses are being blocked. Today all of our emails addresses would receive, but not send. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. My email is not sending from my iMac (iCloud). 23-04-2021 6) Make a list of all of the accounts and logins that are linked to your old email address. 19h37 These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. on This is NOT 'A solution'. 19-12-2022 Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. You may have to register before you can post: click the register link above to proceed. We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. . This is a BT residential customer to customer forum. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. When this happens. After 3 years, then-current everyday prices for all services apply. But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. It seems that my account SMTP setup was changed (without my input). It might be worth changing your SMTP port to see if that helps. 20h13. This sounds fiddly, but isn't necessarily. Please update the server configuration to continue connecting to this account", with the option to cancel or update. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. I cannot send even the simplest of messages this morning. There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. provided; every potential issue may involve several factors not detailed in the conversations Our standard shipping option is via Royal Mail airmail. 23-04-2021 You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. 20h31, on btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. One further piece of information. It's good (???) If not, how do we get a moderator involved? Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". 17h25. 16h05. The problem usually resolves its self in a day or two. A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put.

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