I am very grateful to be a patient at this practice and receive the excellent care from both clinical and non-clinical staff. I have passed your feedback onto our team who will be really pleased to hear this. 72.00% reviewed by GP, out of 50 patients diagnosed. Click the title bar on any of the report introductions below to read the full entry. Exception reporting was higher than average in some areas. The practice were working to make improvements and there. 840 were here. I am pleased to hear that you have had a positive experience with the Practice. Saxonbrook Medical Surgery Self Help Coughs, backaches, flu and other minor illnesses. Saxonbrook Medical Northgate Surgery. However please contact us via our website contact the practice option and leave your husbands details and we will contact him to discuss the situation and resolve. Ask Reception. PRESS RELEASE: 26th March 2021. Popular pages. We have a district nurse team attached to Saxonbrook Medical. The team will be very pleased to hear your fantastic feedback. I am delighted to hear that you have been pleased with the service and care the surgery team have provided for your mother. My husband and I are really fed up with Saxonbrook, my test results have been sent from East Surrey hospital to my GP ..not arrived apparently and a referral for cataracts operations sent from opticians for my husband .not arrived apparently. 26 March 2021. Saxonbrook Medical, Northgate Surgery, Cross Keys House 14 Haslett Ave West Crawley RH10 1HS Phone: 01293 223028 Email: for general enquiries only. Saxonbrook Medical Centre has not yet replied. It reminds the audience how important vitamin C is for their immunity creatively. As far as knowledge and treatment for menopausal symptoms goes, I cannot rate this surgery and its GPs highly enough. Let us know your preference. Kind Regards, Saxonbrook Medical Team. These roles include: Clinical Pharmacists work as part of the multidisciplinary team in a patient-facing role to clinically assess and treat patients using their expert knowledge of medicines for specific disease areas. There was a clear leadership structure and staff felt supported by management. Post code: RH12 0DD Courtyard Surgery - Salaried GP. Secrets pursuant to Health & Safety Code 32106; Report of Medical Staff and Quality Assurance Committee, Health & Safety Code section 32155; Conference with Legal Counsel regarding Anticipated Litigation pursuant to Government Code section 54956.9(d)(2); and consideration of closed session Minutes: December 14, and 19, 2022. Thank you to all at Saxonbrook. Please note on the form that you have sent these details in reply to your online review response. Thank you for your review, I am very sorry to hear that your husband has had a problem in getting an appointment. West Sussex Maidenbower SurgeryTel: 01293 450400Fax: 01293 450419, Northgate SurgeryTel: 01293 450400Fax: 01293 450419, Maidenbower Surgery Its my birthday today thank you ruining it by leaving me to worry all day, Report review titled Missed call as unsuitable, Good Morning, thank you for posting your review. I am very sorry to hear that you have been having a bad experience with the surgery and there being a delay in us receiving information from the hospital. Ensure that all aspects of underperformance in the national GP patient survey are addressed, including areas such as patients not feeling involved in the planning of their care. Prescriptions Repeat prescriptions, medication reviews, synchronisation requests and more. its a disgrace, absolute digrace & so very stressful I feel we are living in a third world country. Patient reviews of Saxonbrook Medical Centre - Page . Care Coordinators work with GPs and other primary care professionals within the network to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers. as unsuitable. Thank you to all the staff, Report review titled excellent staff as unsuitable, Good Afternoon Lyn, thank you for your review. On 8 November 2016 we undertook a further comprehensive inspection. Sarah, Management Team. removal of moles and skin lesions) - provided in-house, items per standardised prescribing unit (see definition). Map, Northgate Surgery We have processes in place to ensure no patient is left without their medication, so I would be keen to look into this further for you so we can pin point where the process failed and ensure it does not happen again. The practice has introduced a new system where you have to make an appointment online. I am pleased to hear that you have had a positive experience with the Practice. Maidenbower Square RH10 1HS I am pleased to hear that the service you have received all round has been positive. Alternatively you can pop into one of our receptions. Menu My Mother has been seen in person and care excellent Contact us Address Cross Keys House 14 Haslett Avenue West Crawley West Sussex RH10 1HS Get directions (opens in Google Maps) Phone Reception 01293 450400 Online health and prescription services Log in with your usual website or app Start using online services Sign up or log in using the NHS App Find another GP surgery Last updated: 26 October 2016 I have seen 3 different female GPs at the surgery over the last year or so to discuss menopause symptoms and treatments. We are very unhappy & very worried as It was bad enogh to try & get an appt before the new online appt system that started 18th July 2022. As far as knowledge and treatment for menopausal symptoms goes, I cannot rate this surgery and its GPs highly enough. The areas where the provide should make improvements are: Ensure that induction records are complete for new staff. We will use a cookie to save your choice. GP. National survey results demonstration that satisfaction was below average in this area, however on the day of inspection patients told us there had been recent significant improvements with this. Advise you left a review and was asked to contact to speak to a member of the management team about it. Services offered by Saxonbrook Medical Northgate Surgery are Learning disability health check, Long-Acting Reversible Contraception (LARC - eg IUD or implant), Minor surgery (e.g. Saxonbrook Medical Centre has not yet replied. General Practice in #Crawley, serving 18,000 patients across our two sites in Maidenbower and. However I understand that on this occasion this has not been the case for your husband and this is something we would like to like to look into urgently for you. Saxonbrook Medical Jul 2022 - Present7 months Paramedic working in primary care South East Coast Ambulance Service NHS Foundation Trust 7 years 10 months Paramedic Mar 2018 - Present4 years 11. RH101HS. Map, Ask a Doctor Saxonbrook Medical Surgery Practice Information Please find more information on our practice in our Patient information leaflet. Saxonbrook Medical | 24 followers on LinkedIn. General Practitioner; Dr Ian Anderson General Practitioner; Dr Richard Woodhams General Practitioner; Dr Elizabeth Watson Staff Gps; Opening times. Saxonbrook Medical | Crawley 2015. Please be assured we take your feedback very seriously and will put measures in place to ensure this doesn't happen again. Staff were aware of current evidence based guidance. info@pioneer-whlc.org Opening hours Monday - Friday 9.00 am to 4.00 pm. Kind Regards, Sarah. Saxonbrook Medical use staff based in the EU for back-office work such as letter and pathology administration for the purpose of supporting the UK-based staff. Report review titled Impossible to get appointments as unsuitable, Thank you for taking the time to post a review. We would also like to use analytical cookies to understand how our site is used and improve user experience. Please be assured that we have worked very hard on this appointment system and believe that it is a positive change for our staff and patients and a system we have seen have great results elsewhere. West Sussex Crawley removal of moles and skin lesions) - provided in-house, Care Quality Commission Inspection Ratings, Flu vaccinations - Aged 65 and over group. We are very unhappy & very worried as It was bad enogh to try & get an appt before the new online appt system that started 18th July 2022. So they are happy for patients to worry themselves sick as to why the Doctors are trying to contact them than leave simple message ie, Don't worry only trying to make you an appointment for xxxx, or don't worry nothing serious I'll call back. I have made the management team aware that you will be in contact. I needed help today and was called back in no time and medication issued. Their role is to provide families with children under five years old with support and advice around the general aspects of mental, physical and social wellbeing. Ask the Practice I visited the surgery to see a Doctor and wore my mask as asked to but in the waiting room was a, Although the surgery is very stretched due to demands on the service, I have always found the staff, Called to get an appointment for my 2 year old, everyone was so helpful and caring! Close menu, If you think you have an urgent medical problem you can call 111 or visit 111 online. Saxonbrook Medical: details with 62 reviews, phone number, work hours, location on map. Due to the increase of minor illness, Strep A, Scarlet fever and staff illness unfortunately demand is very high, please bare with us when trying to get an appointment. However, this isn't the problem. The practice had clearly defined and embedded systems to minimise risks to patient safety. as unsuitable. Drop your competitors from your business page. Cross Keys House Their priority is to those patients who are housebound, assessing their diverse needs, delivering care, and liaising closely with the doctors and other members of the primary healthcare team. Someone needs to reviwe the whole thing & start again. Patients and staff we spoke with said improvements had been made in accessing appointments with the newly developed call and triage system. 83.44% within a recommended level, out of 646 patients. chop shop cars where are they now; trail king tag trailers for sale; saxonbrook medical staff . Ask the Practice They are able to process UK-based data through NHS-approved encrypted channels and use only NHS-approved software in their tasks. Saxonbrook Medical is a proud member of the South Crawley Primary Care Network. Sarah, Management Team. Saxonbrook Medical Centre Saxonbrook Medical Centre, Maidenbower Square, Crawley, West Sussex . Theyve worked with me to find the type of HRT best suited to me, and I have always felt listened to and respected. The reception staff always go above and beyond to help which is so much appreciated especially in the current climate. We are fed up chasing back and forth to get these things sorted. Crawley Maidenbower Square Ask Reception. I have passed your feedback to the team who will be delighted to hear it. Saxonbrook Medical Centre Replied on 10 January 2022 Thank you for taking the time to post a review. Sarah, Management Team, Seen for a review end of July with nurse very helpful and polite , as all the Drs Ive seen over the past few years ! What is happening? Our key findings across all the areas we inspected were as follows: A mental health wellbeing service had been developed within the practice. removal of moles and skin lesions) - provided in-house and others. Please be assured that we have worked very hard on this appointment system and believe that it is a positive change for our staff and patients and a system we have seen have great results elsewhere. Without fail, the screen just says "no appointments" and staff refuses to help over the phone. If you are unable to do this online please give your details to reception over the phone or at the reception desk. Report review titled Poor practice as unsuitable, Thank you for taking the time to post a review, however I am very sorry to hear that you have had a bad experience with us. Clearly need more staff to answer phones as I have been stuck in queue at number3 for last half hour. The Doctor that has looked after my Mother has an understanding manner of her age and independence Improvements were made to the quality of care as a result of complaints and concerns. The practice proactively sought feedback from staff and patients, which it acted on. I have shared this feedback with the team who will be very happy to hear this. Latest reviews for Saxonbrook Medical Centre. I would also like to apologise for the service received when calling to the Practice. Report review titled Very grateful as unsuitable. The design of this healthcare email is interesting and the content is very clear and precise. We are fed up chasing back and forth to get these things sorted. West Sussex We will use a cookie to save your choice. How to get to Saxonbrook Medical Maidenbower Surgery by Bus? Flu vaccinations - Under 65 At Risk Groups. All aspects of care for your pregnancy are provided. Total number of accesses of a patient record by an 'online patient' with Detailed Coded Care Record access. Your post in anonymous so I am unable to contact you directly. When you are unwell & unable to move very far being sick you don't expect to be advised to go to a walk in centre for help when you have just explained you can't move . Report review titled Great HRT knowledge and support as unsuitable, Thank you for taking the time to post such a positive review. The reception staff always go above and beyond to help which is so much appreciated especially in the current climate. Thank you, Saxonbrook Medical. 92.42% had confidence, of 186 respondents. as unsuitable. The practice had made improvements in mandatory training attendance for staff with the development of a range of training available including online and some in-house sessions to ensure that training was timely. Percentage of children aged 1 completed primary course of 5:1 vaccine, Proportion of children aged 2 with Haemophilus influenzae type b and Meningitis C booster vaccine, Proportion of children aged 2 with Measles, Mumps and Rubella vaccine, Proportion of children aged 2 with pneumococcal conjugate booster vaccine, Stroke prevention: medication for patients with atrial fibrillation, Functionality status of the online system at the Practice for enabling the use of online Patient Transactional Services for booking and/or cancelling appointments through the Principal system, Online booking of appointments and cancelling is enabled, Total number of 'online patients' registered to use an online Patient Transactional Service to book and/or cancel appointments, Total number of appointment scheduling or cancelling transactions using an Online Patient Transaction Service within the reporting month, Functionality status of the online system at the Practice for enabling the use of online Patient Transactional Services for ordering repeat prescriptions through the Principal system, Total number of 'online patients' registered to use an online Patient Transactional Service to order repeat prescriptions. Someone needs to reviwe the whole thing & start again. Afternoon Christopher. Report review titled No appointment. I am sorry to hear you had a poor experience with us. In emergencies, call 999 or go to A&E. Help is available from 111 Correctional Staff Nurses provide basic and emergency health care services to persons housed within Kern County correctional facilities. Report review titled Dissatisfied as unsuitable. We would like to look into this for you and get it resolved asap. The team will be very pleased to hear your fantastic feedback. Customers search for services online and find Nicelocal, They choose the company with the richest profile, They make a call and book a service with that company, Freight & cargo shipping and transportation, Heating and water supply and sewerage systems. Map, Northgate Surgery 2nd Place Platform Presentation at the University Of Leeds Faculty Of Biological Sciences Postgraduate Symposium awarded to Mr. Tim Hardy for research completed with Dr. Taylor. Health and safety, legionella, electrical testing and equipment calibration had been addressed through this process. Report review titled Great HRT knowledge and support as unsuitable, Thank you for taking the time to post such a positive review. Get the latest business insights from Dun & Bradstreet. Saxonbrook Medical Centre Maidenbower Square Crawley West Sussex RH107QH web: www.saxonb reveal phone: 01293450400 Doctors Dr Lucy Cox General Practitioner Dr Catherine Eades General Practitioner Dr Yvonne Taylor General Practitioner DR Hicham Nakouzi General Practitioner Dr Ian Anderson General Practitioner Dr Elizabeth Watson Staff Gps I finally manage to speak with a member of staff @ 17.58 and asked why I had received the call and why no message was left the call was to make an appointment for a smear ( usally done by text ) and they are not allowed to leave messages . phone . We've put some small files called cookies on your device to make our site work. My Mother has been seen in person and care excellent NHS West Sussex CCG is responsible for effective clinical commissioning of Saxonbrook Medical Centre. What is happening? I am sorry to hear you had a poor experience with us. We are looking for a salaried GP or an associate partner to join our welcoming, hard working and forward thinking team. The practice has introduced a new system where you have to make an appointment online. SUSSEX residents can begin getting the Coronavirus vaccine as early as this afternoon, as part of the latest stage of the biggest vaccination programme in NHS history, it has been revealed. I am delighted to hear you have never had a bad experience and the staff are always so helpful. I am pleased to hear that you have had a positive experience with the Practice. saxonbrook medical email . Ask the Practice Patients can contact Saxonbrook Medical Northgate Surgery at 01293 450400 for appointments. Theyve worked with me to find the type of HRT best suited to me, and I have always felt listened to and respected. Consult your healthcare provider! All staff members are fully aware of their Information Governance responsibilities and are subject to stringent training and auditing procedures. Map, Ask a Doctor Services offered by Saxonbrook Medical Centre are Learning disability health check, Long-Acting Reversible Contraception (LARC - eg IUD or implant), Minor surgery (e.g. My husband and I are really fed up with Saxonbrook, my test results have been sent from East Surrey hospital to my GP ..not arrived apparently and a referral for cataracts operations sent from opticians for my husband .not arrived apparently. We will reopen 11th November at 08:00. It is very important to us that we get this sorted for you. Report review titled Very grateful as unsuitable. See salaries, compare reviews, easily apply, and get hired. If you call for help you don't get it. yes it takes a time to get through on the phone understandably as the surgery has staff on sick leave and shortages but the staff are doing their best. Can this really be good for patients!!! However, they are employed by NHS West Sussex. Graham C. 4 February 2019, 8:31 pm Disgusting service yet again from The doctors . However please leave a message through contact the Practice on our direct website, stating your name and that you left a review on this site in which we responded, and a member of the leadership team will contact you. Report review titled Dissatisfied as unsuitable. Patient Satisfaction with GP Practice Appointment Times. Information On Booking Covid Vaccinations. Cross Keys House. - To look at a lump! Patients can contact Saxonbrook Medical Northgate Surgery at 01293 450400 for appointments. This email design is easy to digest and very attractive. Ask a Nurse Staff told us that communication had improved and they felt involved in the development of the practice. but no good, cant even get the online requst answered prop was told to submit it again - why? General Practice in Crawley, serving 18,000 patients across our two sites in Maidenbower and Northgate. Promoted placement and improved company listing. Functionality status of the Practice system for enabling the use of online Patient Record Access Services for 'online patients' to view their Detailed Coded Care Record, Patients can view detailed coded records online, Total number of 'online patients' registered to use an online Patient Record Access Service to access elements of the Detailed Coded Care Record. The new addition to the site will allow the Saxonbrook team to administer up to 2,000 vaccinations per day and will be able to accommodate various vaccination clinics separate to the practice's day-to-day GP services. To be honest I'm not sure how to begin this review because it seems that everything regarding help for your illness or condition is blocked in one way or another it's almost impossible to speak to a doctor or clinician & the difficulty in obtaining help is unbelievable you could literally die while awaiting help , I'm sure that every doctor is busy but push buttons & phone options are not the way to treat the sick . Medical Center 127 suppliers on Yoys in Redhill, England: Epsom, Epsom, Ashlea Yoys B2B Marketplace Products Companies Distributors Dealers Contact Afternoon Christopher. There is a health visitor attached to Saxonbrook Medical at Maidenbower and Northgate surgeries: Saxonbrook Medical use staff based in the EU for back-office work such as letter and pathology administration for the purpose of supporting the UK-based staff. Ask a Nurse Continue to work to improve patient outcomes (QOF) within the practice. Patients can contact Saxonbrook Medical Centre at 01293 450400 for appointments. Please be assured your feedback is taken very seriously and helps us to learn where we can improve. Ask Reception, MRCGP, DFFP Qualified 2000 Belgrade (Senior Partner), Information On Booking Covid Vaccinations. Sarah, Management Team. West Sussex Saxonbrook Medical Centre is one of the leading GP practice in Crawley and it is located at Maidenbower Square, Crawley, West Sussex, RH10 7QH. I have passed your feedback to the team who will be delighted to hear it. Ask a Nurse Saxonbrook Medical in Maidenbower, Crawley is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. 0 0. If you are unable to do this online please give your details to reception over the phone or at the reception desk. Sarah, Management Team. Thank you to all the staff, Report review titled excellent staff as unsuitable, Good Afternoon Lyn, thank you for your review. We would also like to use analytical cookies to understand how our site is used and improve user experience. Cross Keys House GP Partners:. Saxonbrook Medical Northgate Surgery is one of the leading GP practice in Crawley and it is located at Cross Keys House, 14 Haslett Avenue West, Crawley, West Sussex, RH10 1HS. RH10 1HS As part of this agreement, additional team members have been recruited to be shared between the network practices. However, records relating to induction were not always evident or complete. The practicehad madeimprovements in this area and had held audit meetings with the multi-disciplinary team to develop a programme and involve a range of clinical staff. Sarah, Management Team. People are of high risk & i fear some will die from this ridiculous change which has gone from bad to very much worse/impossible to get a appointment situation. Closed for Training 10th November 2021 Both surgeries will close at 12:30 today for staff training. Its my birthday today thank you ruining it by leaving me to worry all day, Report review titled Missed call as unsuitable, Good Morning, thank you for posting your review. 14 Haslett Avenue West Menu Click on the Bus route to see step by step directions with maps, line arrival times and updated time schedules. Outside of practice hours, call 111. Report review titled No appointment. Flu vaccinations - Under 65 At Risk Groups. I have shared your feedback with the management team and highlighted some key learning points for us to look at and take back to the team. Saxonbrook Medical - Information about the doctors surgery opening hours, appointments, online. West Sussex i hope the Gps/staff at the surgery revolt to there unrealistic employers who make these changes - as we are people not pye charts! 62.12% detected by practice, out of 66 new diagnoses. Before you make your choice you can read more about our cookie policy. Data showed that the service had reduced the number of referrals into secondary care mental health services. As this is an anonymous platform we are unable to contact you directly. My elderly Mother is a patient at this practice and when I call re test results and appointments on her behalf, find the staff very helpful, friendly and professional. The new addition to the site will allow the Saxonbrook team to administer up to 2,000 vaccinations per day and will be able to accommodate various vaccination clinics separate to the practice's day-to-day GP services. Report review titled Practice playing Russian Roulette with peoples health! 5,450 part-time jobs available in Crawley. Thank you, Saxonbrook Medical. Contact phone: 01403 330 320. Before you make your choice you can read more about our cookie policy. RH10 1HS This is a rediculas system based on luck. That is just two of several things that have gone awry recently. 37.01% were satisfied, of 186 respondents. Incredibly frustrating and I have no doubt dangerous for many who are trying to get appointments. So they are happy for patients to worry themselves sick as to why the Doctors are trying to contact them than leave simple message ie, Don't worry only trying to make you an appointment for xxxx, or don't worry nothing serious I'll call back. I understand both sites are closed from12.3pm tomorrow for urgent training maybe you should look at your procedures as well. Please do not send any patient information to this email address. We will use a cookie to save your choice. Although the Practice Manager wasn't available at that time, your details should have been taken for a member of the management team to contact you. Overall the practice is rated as good. If you would like to discuss this further with a member of the management team, please either give us a call or leave a message on our website advising you left a review and would like to speak to someone about it further. I then asked to speak to the Practice Manager and was told (in my opinion ) quite abruptly no if I want to speak with them then I'm to make a complaint. really is this how things work now ? I am very sorry to hear that you have been having a bad experience with the surgery and there being a delay in us receiving information from the hospital. There was an open and transparent approach to safety and a system in place for reporting and recording significant events. Long-Acting Reversible Contraception (LARC - eg IUD or implant), Minor surgery (e.g. However I understand that on this occasion this has not been the case for your husband and this is something we would like to like to look into urgently for you. So let's hope its not cancer. They dealt with the situation and treated my son in a timely fashion which was . Sarah, Management Team, by Christopher - Posted on 14 January 2022. 14 Haslett Avenue West Midwives from East Surrey Hospital hold weekly antenatal clinics at the surgery. However please leave a message through contact the Practice on our direct website, stating your name and that you left a review on this site in which we responded, and a member of the leadership team will contact you. If you would like to discuss this further with a member of the management team, please either give us a call or leave a message on our website advising you left a review and would like to speak to someone about it further. (Note that ordering several items at once to be counted as one prescription). I have passed your feedback onto our team who will be really pleased to hear this. We are a large 26,000 patient practice with 19 GP's, 3 ANPs, 2 clinical pharmacist, a paramedic, a large supportive nursing and. Thank you for your review, I am very sorry to hear that your husband has had a problem in getting an appointment. Cannot get repeat prescription renewed as it need to be reviewed by a doctor. 43.1% vaccinated, of 1391 eligible people. Monday: 8:30am - 12:30pm 1:30pm - 6:00pm Tuesday: 8:30am - 12:30pm 1:30pm . I have shared this feedback with the team who will be very happy to hear this.

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